Returns & Exchanges

At Mersi Cosmetics, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day window for returns and exchanges on all eligible beauty products.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that all safety seals are intact and protective wrap is used to prevent damage.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.