Frequently Asked Questions
Everything you need to know about Mersi Cosmetics
Are your products cruelty-free and vegan?
Yes, all Mersi Cosmetics products are 100% vegan and cruelty-free. We never test on animals, and we do not use any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are Mersi products safe for sensitive skin?
Our formulas are designed with high-quality, non-toxic ingredients to be gentle on the skin. However, we always recommend performing a patch test before full application.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.